General Conditions

Privacy

The personal information the User forwards to Portugal is Paradise is confidential, and will not be shared with a third party without his prior consent. The User has the right to access personal data and request consultation, alteration or exclusion. To do so a request must be sent in writing to info@portugalisparadise.com or the adress placed in the site. 

Prices

All prices are stated in EUR currency. The price of each service does not include Portuguese VAT. At presente, this rate is 23% for portuguese citizens. If you are a foreigner, without a fiscal portuguese identification, you are exempt of VAT. 

Payment

After placing your order, you have 48 hours to pay or it will be automatically canceled. We accept payments by bank transfer.

For Bank transfer, we will provide you with the IBAN together with our proposal.  Please enter your order number (which is sent by email after purchase) as a reference when making the transfer. Your invoice will be send to you by mail, PDF format.

Quality Satisfaction and Complaints Policy

Your comments and sugestions are welcome. We have a passion for quality and this can help us improve our processes and be more efective with our dear customers. 

If you would like to register a complaint, please email our Customer Services Team (info@portugalisparadise.com) stating your comments and what led to your dissatisfaction.  We will answer your email within a few working days, as soon as possible.

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